Terms & Conditions

1. Introduction and Acceptance of Terms

 

These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you (“User,” “you,” or “your“) and SheHeals (“Company,” “we,” “us,” or “our“), governing your access to and use of the SheHeals website located at https://sheheals.org (“Website”), any associated mobile applications (“App”), and all related services, features, content, and functionality offered through these platforms (collectively, the “Services“).

 

By accessing, browsing, or using the Website or any of our Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety. If you do not agree to these Terms and Conditions, you must immediately discontinue use of the Website and Services. Your continued use of the Website or Services following the posting of any amendments to this Agreement shall constitute your acceptance of such amendments.

 

We reserve the right to modify, amend, or update this Agreement at any time and in our sole discretion. Any changes shall become effective immediately upon posting to the Website, and it is your responsibility to review this Agreement periodically for updates. The date of the most recent revision shall appear at the top of this page.

 

2. Description of Services

 

SheHeals is a women’s health and wellness platform dedicated to providing comprehensive health services, educational resources, support communities, and wellness programs tailored specifically to women’s health needs. Our Services may include, but are not limited to, wellness consultations, wellness coaching, emotional health support, reproductive health resources, nutritional guidance, fitness programs, community forums, educational content, and access to healthcare products. Further SheHeals scope of work shall include providing holistic wellness and healing support services in relation to endometriosis, adenomyosis, hormonal imbalances, fertility support, sleep management, pain-relief assistance, lifestyle and wellness guidance, as well as pre-operative and post-operative wellness support and allied wellbeing services.

 

You acknowledge and agree that the Services provided by SheHeals are intended for general wellness and informational purposes and should not be construed as a substitute for professional medical advice, diagnosis, or treatment. While our wellness recommendations may consider various factors specific to each individual, including health goals and lifestyle factors, we are not a licensed medical facility, and our recommendations should not be misconstrued as medical prescriptions or diagnoses. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

 

3. Eligibility and User Representations

 

By using the Services, you represent and warrant that:

 

1.   You are at least eighteen (18) years of age or the age of legal majority in your jurisdiction, whichever is greater, and possess the legal capacity to enter into binding agreements.
2.     All information you provide during registration or in connection with your use of the Services is accurate, complete, and current, and you agree to maintain the accuracy of such information through timely updates.
3.     You are not prohibited by any applicable law, regulation, or court order from accessing or using the Services.
4.   Your use of the Services will comply with all applicable local, state, national, and international laws, rules, and regulations.
5.     You have not been previously suspended, removed, or banned from using the Services by the Company.
6.     If you are accessing the Services on behalf of an organization, you represent and warrant that you have the authority to bind such organization to this Agreement.

 

4. Account Onboarding, Registration and Information Submission

 

1. Access to the Services shall not require the creation of a user account by the users on the Platform at the present stage. However, in order to avail certain Services, participate in wellness programs, consultations, coaching sessions, assessments, case studies, or any other allied offerings made available by the Company from time to time, the user may be required to undergo an onboarding and verification process as prescribed by the Company.
2. As part of such onboarding process, the user may be required to provide certain information and documents including, without limitation, the user’s full name, contact details, age, medical history, existing health conditions, lifestyle details, dietary routines, wellness goals, prescriptions, reports, diagnostic records, progress updates, and such other information as may be reasonably required by the Company, its coaches, consultants, nutritionists, wellness experts, advisors, or affiliated professionals for the purposes of assessment, guidance, support, wellness tracking, case study analysis, personalization of Services, and improvement of user experience.
3. The user represents and warrants that all information, records, declarations, and documents submitted to the Company shall be true, accurate, complete, lawful, and not misleading in any manner whatsoever. The user further undertakes to promptly notify the Company of any material change in such information during the course of availing the Services.
4. The user expressly acknowledges and agrees that any guidance, recommendations, wellness plans, coaching inputs, dietary suggestions, informational content, or support provided by the Company or its associated professionals shall be based solely upon the information and disclosures provided by the user. Accordingly, the Company shall not be responsible or liable for any adverse outcome, deficiency, inaccuracy, injury, health consequence, or inefficiency arising directly or indirectly from incomplete, inaccurate, outdated, concealed, or misleading information furnished by the user.
5. The Company reserves the right, at its sole discretion, to refuse onboarding, restrict access to the Services, suspend participation, or discontinue the provision of Services in the event the Company reasonably believes that the information provided by the user is inaccurate, insufficient, misleading, fraudulent, or may pose a risk to the Company, its personnel, other users, or third parties.
6. The user further acknowledges that the submission of medical reports, dietary information, wellness records, or other sensitive personal information is voluntary and shall be governed in accordance with the Company’s Privacy Policy and applicable laws relating to data protection and privacy.

 

5. Privacy and Data Protection

 

Your privacy is of paramount importance to us. Our collection, use, storage, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using the Services, you consent to the data practices described in our Privacy Policy.

You acknowledge that certain information you provide may be shared with third-party service providers, healthcare professionals, or other partners as necessary to deliver the Services, maintain records, or fulfill legal obligations. We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure; however, no method of transmission over the internet or electronic storage is completely secure.

 

6. User Conduct and Prohibited Activities

You agree to use the Services only for lawful purposes and in accordance with this Agreement. You shall not:

 

1. Copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our express prior written consent, except as may be permitted by the functionality of the Services for personal, non-commercial use.
2. Use the Services in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of the Services.
3. Use any robot, spider, scraper, or other automated means to access the Services for any purpose without our express written permission.
4. Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
5. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services.
6. Engage in any activity that constitutes harassment, abuse, defamation, invasion of privacy, or infringement of intellectual property rights.
7. Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
8. Use the Services to transmit, distribute, or store any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
9.   Use the Services to advertise or offer to sell goods or services without our prior written consent.
10. Engage in any activity that violates any applicable law, regulation, or this Agreement.

 

7. Healthcare Services and Disclaimers

 

7.1   Nature of Services

1. The Company operates as a wellness and educational platform focused on women’s hormonal health, emotional wellness, lifestyle management, movement therapy, nutrition support and allied wellness-based services.
2. The Services are intended solely for informational, educational, wellness-support and self-development purposes.
3. The Company is not a hospital, emergency healthcare provider, diagnostic centre or medical establishment and does not provide emergency medical services.
4. The Services, including but not limited to yoga sessions, wellness routines, nutrition recommendations, emotional wellness support, lifestyle guidance and educational materials, do not constitute medical advice, psychiatric advice, diagnosis, treatment, cure, prescription or medical opinion.
5. Any information, guidance, recommendations or suggestions provided through the Platform shall not be construed as a substitute for professional medical consultation, diagnosis or treatment from a qualified healthcare practitioner.
6.   Users are strongly advised to consult qualified medical professionals before beginning or modifying any exercise routine, dietary plan, wellness practice, fertility program, emotional wellness routine or lifestyle intervention.
7. The Company does not guarantee conception, fertility outcomes, reversal of medical conditions, weight loss, symptom elimination, hormonal correction or any specific physical, emotional or medical result.
8. The User acknowledges that wellness outcomes vary from person to person and are dependent upon multiple external and internal factors beyond the Company’s control.

 

Certain features of the Services may facilitate access to registered healthcare professionals, wellness coaches, or mental health counselors (“Practitioners”). You acknowledge that any consultations with Practitioners are subject to the applicable laws governing healthcare practice, and the mode of communication shall be determined by the Practitioner based on clinical protocols and professional judgment.

 

 

7.2   BOOKINGS, PROGRAMS AND MEMBERSHIPS

1. The Company may offer one-time consultations, memberships, subscription plans, workshops, digital programs, coaching programs or long-term wellness plans.
2. Enrollment into any program shall be deemed final upon successful payment confirmation.
3. The Company reserves the right to modify program structures, schedules, coaches, content formats, session timings, duration, delivery methods or features at its sole discretion.
4. The Company may, at its discretion, deny enrollment or discontinue participation of any User whose conduct is inappropriate, abusive, disruptive, unsafe or contrary to the values of the Platform.

 

7.3   User Responsibilities

 

You agree and undertake that all information you provide regarding your health condition, medical history, and any other relevant circumstances is accurate and complete. You agree that such information may become part of your health records created during your use of the Services.

You further agree to comply with all instructions, recommendations, and guidance provided by Practitioners. Should you deviate from such guidance, neither the Company nor the Practitioner shall be liable for any adverse consequences that arise as a direct result of such deviation.

 

7.4   Emergency Situations

You expressly acknowledge that the Services are not intended for use in medical emergencies. In the event of a medical emergency, you must immediately seek in-person emergency medical care at a nearby physical facility or contact local emergency services. Do not rely on the Services for urgent or emergency medical treatment.

 

7.5   No Medical Warranty

The content provided through the Services, including text, graphics, videos, and other materials, is for informational and educational purposes only. Such content does not constitute professional medical advice, diagnosis, or treatment. The Company does not warrant or guarantee the accuracy, completeness, or usefulness of any health-related information provided through the Services.

Any products, supplements, or wellness recommendations made available through the Services have not been evaluated or approved by any regulatory authority unless expressly stated otherwise. Reliance on any such information is solely at your own risk.

 

8. Intellectual Property Rights

All content, features, and functionality of the Services, including but not limited to the Website design, text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the selection and arrangement thereof, are the exclusive property of the Company or its licensors and are protected by applicable intellectual property laws.

The trademarks, service marks, trade names, and logos used and displayed on the Services are registered and unregistered marks of the Company and its licensors. Nothing in this Agreement grants you any right, title, or interest in any intellectual property of the Company or its licensors.

 

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit any content from the Services without our express prior written consent, except for temporary caching or as permitted by the functionality of the Services for personal, non-commercial use.

Any unauthorized use of the Company’s intellectual property constitutes a material breach of this Agreement and may violate copyright, trademark, and other applicable laws.

 

9. User-Generated Content

Certain features of the Services may allow you to post, submit, publish, display, or transmit content, including but not limited to text, images, photographs, comments, feedback, and other materials (“User Content“). You retain ownership of your User Content; however, by submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, publicly display, and create derivative works of such User Content in connection with the Services and the Company’s business operations.

 

You represent and warrant that you own or have the necessary rights, licenses, and permissions to submit User Content and to grant the license set forth above, and that your User Content does not violate any third party’s intellectual property rights, privacy rights, or any applicable law.

 

We do not endorse or guarantee the accuracy, completeness, or reliability of any User Content, and we shall not be liable for any loss or damage arising from your reliance on such content. We reserve the right, but have no obligation, to monitor, edit, or remove any User Content at our sole discretion.

 

10.   Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

 

Your interactions with any third parties, including advertisers, vendors, or other service providers found on or through the Services, including payment, delivery of goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. The Company shall not be responsible or liable for any loss or damage of any kind incurred as a result of any such dealings or as a result of the presence of third-party content on the Services.

 

We strongly encourage you to review the terms and conditions and privacy policies of any third-party websites or services that you access through the Services.

 

11.   Payment Terms, Subscription Validity, Cancellation and Refund Policy
12. Certain Services, programs, wellness plans, consultations, coaching sessions, subscriptions, workshops, or allied offerings made available by the Company may require payment of fees by the participant/user. By enrolling in or availing any paid Service, the participant expressly agrees to pay all applicable fees, charges, taxes, levies, instalments, and other amounts payable in connection with such Services in accordance with the pricing structure, payment timelines, billing terms, and subscription plans prescribed by the Company from time to time.
13. The participant acknowledges and agrees that the Services may be offered on subscription plans of varying durations, including but not limited to ninety (90) days, one hundred and eighty (180) days, three hundred and sixty-five (365) days, or such other tenure as may be specified by the Company at the time of enrolment. Upon successful receipt of payment, the participant shall be granted access to the subscribed Services strictly for the validity period corresponding to the specific plan purchased.
14. Where the participant opts for payment in instalments, the participant shall ensure timely payment of each instalment on or before its respective due date. In the event of any delay, default, dishonour, chargeback, reversal, failed auto-debit, or non-payment of any instalment amount, the Company shall have the absolute right, without any further notice or liability, to suspend, restrict, or immediately terminate the participant’s access to the Services, sessions, consultations, materials, support, or any ongoing program until such default is cured to the satisfaction of the Company.
15. The participant shall be solely responsible for furnishing accurate, valid, and updated billing, payment, and banking details. The Company shall not be responsible for any failed transactions, unauthorized deductions, banking errors, payment gateway failures, delays, or losses arising due to incorrect information, acts or omissions of third-party payment processors, banks, financial institutions, or technological disruptions beyond the reasonable control of the Company.
16. Except as expressly set out herein, under the applicable refund and cancellation policy communicated to the participant at the time of purchase, or as otherwise mandated under applicable law, all fees and payments made to the Company shall be final, irrevocable, non-cancellable, and non-refundable. Subject to the foregoing, no refund, reversal, or reimbursement shall be entertained on account of non-usage of the Services, dissatisfaction with outcomes or results, missed sessions, scheduling conflicts, relocation, change in personal circumstances, inability to attend sessions, partial participation, voluntary discontinuation by the participant, or any other similar reason attributable to the participant.
17. Notwithstanding the foregoing, in the event a participant is unable to continue the subscribed Services due to genuine medical reasons, pregnancy-related conditions, or other exceptional health circumstances, the Company may, at its sole and absolute discretion, issue a credit note, wallet credit, deferred access benefit, rescheduling option, or equivalent non-monetary adjustment for the unutilized portion of the Services, subject to submission of supporting documents and internal verification by the Company. Under no circumstances shall the participant be entitled to demand a monetary refund as a matter of right.
18. In the event any class, consultation, session, workshop, or scheduled Service is cancelled, postponed, interrupted, or rescheduled by the Company for operational, administrative, technical, medical, or unforeseen reasons, the Company may, at its discretion, provide substitute sessions, rescheduled classes, extension of validity, recorded content access, or equivalent compensatory benefits, which shall constitute full and final settlement of the participant’s claim in relation thereto.
19. The participant expressly acknowledges and agrees that the Company shall bear no responsibility or liability whatsoever for missed consultations, unattended sessions, incomplete participation, lack of adherence to wellness plans, or failure by the participant to complete the course/program within the prescribed timeline or validity period. Any unused sessions, benefits, or Services remaining after expiry of the applicable subscription period shall automatically lapse without any obligation upon the Company to extend, carry forward, compensate, or refund the same.
20.   The Company reserves the right to revise, amend, modify, or restructure the pricing, subscription models, billing policies, or payment terms for future enrolments or renewals at its sole discretion. Any such modification shall not affect subscriptions already paid for and active during their existing validity period unless otherwise expressly communicated by the Company in writing.

 

12.   Disclaimers and Limitation of Liability

 

Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

 

THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, OR THAT ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

 

Limitation of Liability

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE LAC RUPEES (1,00,000/-).

 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE COMPANY’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

 

13.   Indemnification

 

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to:

 

1. Your use of or access to the Services.
2. Your violation of any term of this Agreement.
3. Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or proprietary right.
4. Any User Content you submit, post, or transmit through the Services.
5. Your violation of any applicable law, rule, or regulation.
6. Any claim that your conduct caused damage to a third party.

 

This indemnification obligation shall survive the termination of this Agreement and your use of the Services.

 

14.   Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach any provision of this Agreement.

 

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your Account, you may do so by contacting us at [support@sheheals.org] or by following the account closure procedures available on the Website.

 

All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

 

15.   Governing Law and Dispute Resolution

This Agreement and any disputes arising out of or related to this Agreement or the Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

 

Any dispute, controversy, or claim arising out of or relating to this Agreement, including the breach, termination, or validity thereof, shall first be subject to good-faith negotiations between the parties. If such dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration or the courts of Bangalore, Karnataka, as elected by the Company.

 

You agree to submit to the exclusive jurisdiction of the courts located in Bangalore, Karnataka for the resolution of any disputes not subject to arbitration. You waive any objection to venue in such courts and any claim that such forum is inconvenient.

 

16.   Miscellaneous Provisions

 

16.1                    Entire Agreement

 

This Agreement, together with the Privacy Policy and any other legal notices or policies published by the Company on the Services, constitutes the entire agreement between you and the Company concerning your use of the Services and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and the Company with respect to the Services.

 

16.2                    Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable for any reason by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from this Agreement, and the remaining provisions shall continue in full force and effect.

 

16.3                    Waiver

The failure of the Company to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by an authorized representative of the Company.

 

16.4                    Assignment

You may not assign or transfer this Agreement or any of your rights or obligations hereunder without the prior written consent of the Company. The Company may freely assign or transfer this Agreement without restriction. Any attempted assignment or transfer in violation of this provision shall be null and void.

 

16.5                    Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

 

16.6                    Notices

All notices to the Company required or permitted under this Agreement shall be in writing and shall be sent to [legal@sheheals.org] or to the mailing address published on the Website. Notices to you may be sent to the email address associated with your Account or posted on the Website.

 

16.7                    Relationship of the Parties

Nothing in this Agreement shall be construed to create a joint venture, partnership, employment, or agency relationship between you and the Company. Neither party has the authority to bind the other or to incur any obligation on behalf of the other.

 

16.8                    Contact Information

If you have any questions, concerns, or complaints regarding this Agreement or the Services, please contact us at:

 

SheHeals 

Email: [support@sheheals.org] 

Website: https://sheheals.org

 

By using the SheHeals Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.